At Eurotshirts.co.uk, we have a 14 day returns policy. You can return any unused item to us within 14 days for a full refund of the cost of the item.
Our goal is one-hundred percent customer satisfaction.
If you don't like a product or it is the wrong size, send it back to us for a refund.
You are entitled to return the goods within 14 days from delivery date, assuming the goods are unused, undamaged and in the original packaging.
Although we are primarily a business to business site, we voluntarily choose to adhere to the Distance Selling Regulations Act of 2000.
Our 14 day returns policy exceeds the minimum 7 working days specified by law.
In addition, if you receive items which are faulty or misdescribed we will refund you in full, including your original delivery charge and return postage (or we will pay for a collection from you).
However, if a product is simply unwanted we are not obliged under the Distance Selling Regulations Act to refund your original delivery service charge and we will refund you for the cost of the items only. This is in line with the majority of online B2C stores.
Although some online B2C stores may choose to refund your original postage, in order to keep our prices so low we are unable to do this. We will also not refund you for the cost of returning unwanted items to us.
When sending a return, please include your printed order form and we recommend that you send the parcel via a signed for service.
We are not responsible for returns that do not reach us, we therefore recommend getting return proof of postage to help you track any items that may go missing. Any additional shipping costs relating to a return or exchange are your sole responsibility.
